You can return the product within 30 days of purchase. The product must be in its original condition and packaging. Contact us to initiate a return.

All our products come with a 2-year warranty covering manufacturing defects. The warranty does not cover normal wear and tear or damage caused by misuse.

Standard shipping takes 3–5 business days. Express shipping is available and takes 1–2 business days. Delivery times may vary during holidays.

Try restarting the device and make sure it is fully charged. If the problem persists, contact our support team via email or chat and we'll help you right away.

IPL works best on light to medium skin tones with dark hair. Consult our guide or contact us for a personalised recommendation based on your skin tone and hair colour.

Shave the treatment area before use and ensure the skin is clean and dry. Use regularly according to the schedule — typically every two weeks for the first 3 months for optimal results.