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The beauty experts are in. How can we help you?

FAQ – FemivaCo

You can try any FemivaCo product for 60 days. If it's not working for you, return it in its original condition and we'll refund you in full. Just contact us to get started.

Every Miva is quality-checked before it ships. If your device arrives faulty or stops working due to a manufacturing defect, contact us and we'll replace it. You're also covered by our 60-day money-back guarantee.

Standard shipping is free worldwide and most orders arrive within 7–11 business days. Need it sooner? You can upgrade to express shipping at checkout for delivery in 5–9 business days. Delivery times may vary a little during busy periods.

Email us with your order number and we'll sort it straight away.

Apply a little oil first, then glide Miva slowly over the area in upward strokes, toward the heart. About 10 minutes a session, a few times a week. Most women feel lighter from the first use and see visible change within 2 weeks.

Daily is ideal in the beginning, 5-10 minutes at home. Once you're happy with the results, a few times a week keeps them.

Just a few drops, enough that Miva glides without dragging. You don't need to drench the skin. A little goes a long way.

Thighs, legs, stomach, arms, back and hips, anywhere you get puffiness or dimpling. Avoid the face, broken skin, varicose veins and directly over bone.

On the right setting it feels warm and like a firm massage, never painful. The suction is strong though, so start on the lowest level. On too high a setting it can pull tight and feel uncomfortable or even pinch, so build up gradually and find what feels good for you. Always keep it moving rather than holding it in one spot.

Yes, just start on the lowest heat and intensity, and always use an oil so it glides. If you have a skin condition, check with your doctor first.

Sometimes, yes, especially on higher suction or when you're starting out. It's the vacuum drawing blood to the surface, just like a cupping massage. It's harmless and fades in a few days. Start gentle and keep it moving to keep it to a minimum.

If you're pregnant, have a medical condition, varicose veins or any concern, check with your doctor before using Miva. When in doubt, ask.

Wipe the head with a damp cloth after use and let it dry. Don't submerge it in water.

It charges with the included cable. A full charge lasts around 60 minutes of use.

Miva is splash-resistant but not designed for the shower or bath. Use it on dry or oiled skin, not submerged.

Try a restart and make sure it's fully charged. If it's still not working, email our support team and we'll help you right away.

A basic massager just vibrates on the surface. Miva combines heat, vacuum suction, gua sha and red light to work deeper, that's what actually moves fluid and circulation.

Contact us

Got another question? Email info@FemivaCo.com and one of our friendly, skincare-obsessed reps will get right back to you.